Shipping Policy
Effective Date: 20th of July 2025
Last Updated: 13th of August 2025
1. Overview
This Shipping Policy outlines the terms and conditions under which orders are shipped when purchased from our marketplace platform. As a multi-vendor marketplace, delivery times and methods may vary depending on the vendor, the delivery location, and the chosen shipping method.
Our regional offices operate from:
China: 8/F, CHINA HONG KONG TOWER, 8–12 HENNESSY ROAD, WAN CHAI, 上海 0000, China
Sri Lanka: Business Center, Colombo Port City Special Economic Zone, Colombo 01, Sri Lanka
2. Shipping Times
Standard Delivery Window: 3–24 business days from the date of order confirmation.
Shipping times are estimated and may vary based on:
Vendor’s processing time.
Delivery location.
Chosen shipping method.
Customs clearance times for international orders.
Orders placed during public holidays or peak periods may experience delays.
3. Order Processing
Vendors typically process orders within 1–5 business days before dispatch.
Once dispatched, you will receive a tracking number (where applicable) to monitor your shipment.
4. Shipping Methods
Vendors may offer one or more of the following shipping options:
Standard Shipping – Most economical, delivery in 10–24 business days.
Expedited Shipping – Faster service, delivery in 3–10 business days.
Local Courier Service – Available in selected regions only.
The shipping method offered will depend on the vendor and your delivery address.
5. Delivery Locations
We offer shipping to most global destinations. However:
Certain countries or regions may be excluded due to legal restrictions, logistical limitations, or vendor policies.
Customers are responsible for providing accurate shipping details.
6. Customs, Duties & Taxes
International shipments may be subject to import duties, taxes, and customs clearance fees, which are determined by your country’s customs authority.
These charges are the customer's responsibility and are not included in the product or shipping price.
7. Delayed or Lost Shipments
While we work closely with vendors and couriers to ensure timely delivery, we are not responsible for delays caused by:
Customs inspections.
Courier disruptions.
Force majeure events (natural disasters, political unrest, etc.).
If your order is significantly delayed or lost, please get in touch with our customer service team.
